Pharmacovigilance

All medicines have risks as well as benefits. The aims of pharmacovigilance are to enhance patient care and safety in relation to the use of medicines; and to support public health programs by providing reliable, balanced information to ensure that the overall benefits of medicines outweigh the risks.



Although PV is a recently established practice in Yemen, we apply consistent pharmacovigilance principles across our entire product portfolio. We have a well-established PV SOP and a dedicated PV officer.



We have established many channels to receive PV reports. A dedicated mobile number, an answer machine recorder and Arraafah smartphone application are some of these channels. All our medical and sales staffs are well trained to handle PV reports.



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"Data Privacy Notice"

As a company we are committed to protecting and respecting your privacy. This notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure

Information We May Collect

We may collect and process the following data about you for safety reporting and products complaints related purposes:
  • Name of the patient/reporter
  • Contact information: email address, telephone number
  • Profession (if HCP)
  • Safety information about patients
  • Gender
  • Age group

If you contact us, we may keep a record of that correspondence.

Why we collect your information?

We may use your information to carry out our obligations arising from the legal requirement to report any product complaints and side effects for the sake of patient safety and to comply with current legislation.

Disclosure of Your Information

We only share your information with health authorities to adhere to legal requirements or with our principals to adhere to our contractual safety reporting obligations.

How do we share your Personal Data

We may share your personal data with:

Health authorities, MAH entities (including, MAH affiliates in other countries) Partner companies that assist our company (e.g. licence partners, consultants, IT service providers)

Where We Store Your Personal Data

All information you provide to us is stored on our secure servers.

By using our website, you consent to the collection and use of information as outlined in this privacy notice. If we decide to change our privacy notice, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

For the full information on how we process personal data and your rights, you can contact our Data Privacy Officer at Arra'afah Corporation:

Mr. Yassin Ali
Mobile: +967-779117773


Contact Details:

Name:

Dr. Abdullah Solan

Mobile:

+967-770144618

Phone:

+967-1 273944 (Ext. 1501)

Email:

abdullah.solan@arraafahgroup.com
pvarraafah@arraafahgroup.com

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